1. Who we are
UP NANQING is the clothing supply business of 广州楠清服装有限公司, based in Guangzhou, China. This policy covers upnanqing.com, www.upnanqing.com and inquiries made through our website.
For privacy questions or requests, email [email protected].
Room 201, 2/F, No. 40-2 Rongxi Industrial Avenue, Yunhu Subdistrict, Baiyun District, Guangzhou, Guangdong, China.广州市白云区云湖街榕溪工业大街40-2号2层201房2. Information we receive
Our inquiry form requires your name, email address and requirements so we can respond. You may also provide your phone or WhatsApp number, company or brand, clothing category, estimated quantity and service needed. These additional fields are optional.
If you contact us by email or WhatsApp, we receive the details, messages and any files you choose to share. Please provide only information relevant to your inquiry, and avoid sending passwords, payment-card details or identity documents.
Our hosting and security providers may process technical information such as your IP address, browser information, requested pages and request times to deliver and protect the website.
3. How we use your information
We use inquiry details to answer questions, prepare quotations, discuss sourcing, samples or production, and follow up on your request. We also use relevant information to keep communications and the website secure, maintain business records and meet applicable legal obligations.
Where applicable law requires a legal basis, this processing may be necessary to take steps you request before a contract, perform a contract, pursue legitimate interests in responding to business inquiries and protecting our services, or comply with legal obligations. Where consent is required, we rely on that consent for the relevant activity. Sending an inquiry does not sign you up to a newsletter.
4. Services that process your information
The website and inquiry workflow use these services:
- Cloudflare: hosts and delivers the website and provides network security. See the Cloudflare privacy policy.
- FormSubmit: processes the information you submit in the inquiry form and forwards it to our team by email. See the FormSubmit privacy policy. Its submission flow may use Google reCAPTCHA to prevent spam; see the Google privacy policy and terms.
- Microsoft Outlook: handles delivery and storage of messages in our inquiry mailbox. See the Microsoft privacy statement.
- WhatsApp: processes communications if you choose to contact us using a WhatsApp link. See the WhatsApp privacy policy.
These providers process information according to their roles and applicable terms and policies. Information may also need to be disclosed where required by law or necessary to respond to lawful requests or protect legal rights.
6. Storage, retention and international processing
Inquiry information is processed by our team in China and by the service providers above, which may process information in other countries. The laws in those countries may differ from the laws where you live. Contact us if you need information about the arrangements relevant to your inquiry.
We retain inquiry correspondence for as long as needed to handle the request and any resulting business relationship, taking account of legal record-keeping requirements and the need to resolve disputes. The appropriate period depends on the nature of the inquiry and any subsequent transaction. Providers also apply their own retention practices; copies in provider systems or backups may not be removed immediately.
No internet transmission or storage method is completely secure. Please use the contact details below to report a suspected privacy issue.
7. Your choices and requests
You can choose not to submit a form and contact us by email instead. Without contact details or sufficient information about your requirements, we may be unable to respond fully.
Depending on the laws that apply to you, you may have rights to access, correct or delete personal information, restrict or object to processing, or request a portable copy. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also have the right to complain to your local data protection authority.
Send requests to [email protected], identifying the email address or inquiry involved. We may need to verify your identity before handling a request. Some information may need to be retained to meet legal obligations or address legal claims.
8. Children’s information
This website is intended for business buyers, not children. References to kidswear describe the products we supply. If you believe a child has sent us personal information, please contact us so we can review and address it.
9. Updates to this policy
We may update this policy as our website or data practices change. The date above identifies the latest version. Where applicable law requires additional notice, we will provide it.